Building a Stable Foundation for Growth

A major organizational restructuring at a defense firm created seven new operational centers that needed to integrate and mature rapidly in order to improve service levels to serve customers.

Global Aperture collaborated with business center leadership to design a shared, 10-element model for business maturity, identified targets for further commonality and integration, and conducted a series of multi-day events designed to build a focused set of implementation plans to accelerate operational center readiness.

As a result, each business area has applied the maturity model to its planning, identified detailed implementation plans, and set aggressive customer service level targets for achievement within two quarters.