A major organizational restructuring at a defense firm created seven
new operational centers that needed to integrate and mature rapidly in
order to improve service levels to serve customers.
Global Aperture collaborated with business center leadership to design a shared, 10-element model for business maturity, identified targets for further commonality and integration, and conducted a series of multi-day events designed to build a focused set of implementation plans to accelerate operational center readiness.
As a result, each business area has applied the maturity model to its planning, identified detailed implementation plans, and set aggressive customer service level targets for achievement within two quarters.
At Global Aperture, our broad experience has prepared us to hit the ground running and help in a broad range of industries and types of organizations. Whatever your situation is, chances are we've worked successfully with companies that have been there and can tailor that expertise to your firm.
Some of the industries
Aerospace & Defense
Some of the services