bringing breadth and depth to every experience

CASE STUDY

Rebuilding Customer Relationships Through Communication

The relationship between the customer and the program office of a large communication-intensive defense program was strained. Ineffective communications, a lack of shared vision, and program technical issues contributed to a growing lack of trust at the executive level.

Program leadership asked Global Aperture to host a series of workshops to improve communications effectiveness. Presentation development, speaking skills, and customer management training modules were designed to increase focus and customer collaboration on resolving current problems and planning for the future.

The program has since been recognized as a model within the defense establishment and the skills addressed during the Global Aperture workshops have been highlighted directly by the customer in formal feedback. The customer relationship has improved, program users are benefiting from the system, and upgrades are in work.

OUR EXPERIENCE

At Global Aperture, our broad experience has prepared us to hit the ground running and help in a broad range of industries and types of organizations. Whatever your situation is, chances are we've worked successfully with companies that have been there and can tailor that expertise to your firm.

Some of the industries
we've worked with

  Aerospace & Defense

  Consumer Products & Retail

  Entertainment

  Financial Services

  Healthcare

  Information Technology

  Manufacturing

  Private Equity
  & Venture Capital

  Professional Services

  Public Utilities

  Telecommunications

Some of the services
we’ve delivered

  Business Cases

  Business Development

  Communications Strategy

  Contingency Planning

  Executive Coaching

  General Management

  Operational Effectiveness

  Organizational Development

  Product Launch Strategy

  Program/Project Management

  Strategic Planning
  & Development

  Training Development
  & Delivery

 

 

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