A major organizational restructuring at a defense firm created seven
new operational centers that needed to integrate and mature rapidly in
order to improve service levels to serve customers.
Global Aperture collaborated with business center leadership to design a shared, 10-element model for business maturity, identified targets for further commonality and integration, and conducted a series of multi-day events designed to build a focused set of implementation plans to accelerate operational center readiness.
As a result, each business area has applied the maturity model to its planning, identified detailed implementation plans, and set aggressive customer service level targets for achievement within two quarters.
Strategic improvement is sometimes regarded as an added responsibility, something outside of the scope of one’s ‘day job’. But what happens when your team returns from its planning process? How can you maintain momentum and ensure that improvements are integrated into your team’s operating rhythm?
Global Aperture’s integration services ensure that the momentum gained in your planning and alignment efforts continues even amidst the ever-present pressure of competing priorities. These services help you stay focused and on track.