Strategy

SERVICES

Our Approach

Strategy

Alignment

Integration

CASE STUDY

Rebuilding Customer Relationships Through Communication

The relationship between the customer and the program office of a large communication-intensive defense program was strained. Ineffective communications, a lack of shared vision, and program technical issues contributed to a growing lack of trust at the executive level.

Program leadership asked Global Aperture to host a series of workshops to improve communications effectiveness. Presentation development, speaking skills, and customer management training modules were designed to increase focus and customer collaboration on resolving current problems and planning for the future.

The program has since been recognized as a model within the defense establishment and the skills addressed during the Global Aperture workshops have been highlighted directly by the customer in formal feedback. The customer relationship has improved, program users are benefiting from the system, and upgrades are in work.

Developing a strong, effective strategy is critical for the success of your organization. We work with you, your team, and key stakeholders to help craft a strategy that is focused, measurable, and effective.

Core components of our strategy approach include:

  • Integrated Strategy Assessments – review and synthesize diverse data sources (e.g., customer, market, third party, competitor) to develop a clear view of the situation
  • Success Assessments – determine the factors driving the success of your organization or initiative, and embed solutions into the early planning activities
  • Facilitated Design Sessions – short-duration meetings or forums designed to bring new ideas to the surface quickly
  • Strategy Offsites – design and facilitate large-scale planning events, including extensive up-front development, key-person training, day-of coordination, and thorough follow-up

Global Aperture’s strategy services provide clarity to your future goals, and help you and your team focus on priorities so that you can achieve success quickly.

     

©2018 Global Aperture LLC