A major organizational restructuring at a defense firm created seven
new operational centers that needed to integrate and mature rapidly in
order to improve service levels to serve customers.
Global Aperture collaborated with business center leadership to design a shared, 10-element model for business maturity, identified targets for further commonality and integration, and conducted a series of multi-day events designed to build a focused set of implementation plans to accelerate operational center readiness.
As a result, each business area has applied the maturity model to its planning, identified detailed implementation plans, and set aggressive customer service level targets for achievement within two quarters.
Whether it’s a single department or an entire business, every company faces challenges at some level. Creating the right changes for results is a necessity in today’s business environment. Unfortunately, the hardest part isn't identifying the problems, or even identifying the solution. The hardest part is aligning your team around the priorities and executing the highest impact changes until results are locked in.
At Global Aperture, our SOS2ROI program helps you align your strategy, your people, and your implementation. Our suite of tools helps to keep you focused on daily execution for maximum returns on your investments of people, time, and dollars.